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At Rayburn Tours we are proud of our continual commitment to safety. Clients who tour with us can be assured that we have the following support services and systems in place: Safety Management System, Generic Risk Management, Crisis Management System, ATOL Licensed, ABTA Bonded, insurance, 24-hour emergency contact system, hotel audits, coach audits and activity audits.
In addition, we are a member of the School Travel Forum (STF), giving you the reassurance that all of our trips meet, or indeed exceed, the safety standards required by your school and Local Authority.
The DfE’s guidance for safe travel highlights the need for all those involved with the organisation and running of a tour to work together as a team. This is our aim at Rayburn Tours, to work together with our party leaders to ensure our groups' safety and peace of mind.
You can download our Generic Risk Management Handbook which will help you complete your risk assessment for your school or Local Authority. The aim of the handbook is to provide all tour leaders with supportive suggestions to help raise awareness to risk, suggest control measures to help mitigate the risk and manage risk pro-actively. For further assistance, please speak to a member of our team who will be happy to help.
Rayburn Tours have individual audits which are completed on every hotel/accommodation centre which we use. We are more than happy for you to see this should you wish. Our audits cover fire safety, means of escape and general safety.
UK coaches: Yes, all of our UK coach companies are audited by our in-house team. Copies of which can be made available to you.
Foreign coaches: It is important to remember that each country is governed by their own standards and laws and these may differ from UK law. We request that an audit is completed by the foreign coach company which includes confirmation of the following: they will comply with all national, local and other laws, rules and codes of practice, and that all services contracted shall be performed with all due skill, care and diligence The vehicle is fully insured for the duration of the tour.
If there has been no official advice against travel, yet your group has opted to cancel, then your cancellation is totally subject to our booking conditions. However, we will always work with you to try and minimise the financial effect and find the best solution for you.
Period before departure within which written notification is received by Rayburn Tours Ltd:
70 – 29 days before departure: 75% amount of cancellation charge (expressed as a percentage of the total holiday cost)
28 – 15 days before departure: 90% amount of cancellation charge (expressed as a percentage of the total holiday cost)
14 – 1 day(s) before departure 100% amount of cancellation charge (expressed as a percentage of the total holiday cost)
In the event that your flights are cancelled or delayed by the airline, then the airline will offer us an alternative flight for your group and payment under the delayed departure section of your insurance would be applicable. EU airlines and carriers are subject to the EU Directive regulation 216/2004. Insurance policies do cover delayed flights and in the first instance party leaders would need to call the insurance company for further details.
For groups travelling with our insurance (provided by Endsleigh Insurance Services Ltd) we would be able to call on your behalf. Delayed cover through Endsleigh Insurance Services Ltd entitles each person to claim up to £100, dependent on the length of delay, which can then be used to offset any additional expenses that may have been incurred.
We will offer your group continued support via our 24-hour emergency phone; we will liaise with our contacts at the relevant airline and accommodation centres, if necessary, and continue to communicate with you throughout until your flight departs.
If there has been no official advice against travel, yet your group has opted to cancel, then your cancellation is totally subject to our booking conditions (for booking conditions, please see 'What happens if flights are operating but we decide we do not want to travel?'). However, we will always work with you to try and minimise the financial effect and find the best solution for you.
Our Trip Couriers, Field Study Tutors and History Tour Guides, with UK citizenship, have an enhanced DBS check. Non UK citizenship couriers cannot be checked under the DBS scheme. Rayburn Tours will seek confirmation that Trip Couriers are suitable for working with children by liaising with relevant foreign agents and monitoring group feedback.
Yes, a 24-hour emergency phone number will be provided in your final documents pack and one of our experienced members of staff will be happy to help with any problems you have whilst out on tour.
We supply a basic après package to all groups, which includes ideas and materials to run a number of in-house après activities, such as quiz nights, games nights and bingo nights. However, we also offer an extensive list of additional après ski events in each resort, which can be included in your package for a small supplement if you wish. For more details, please see the information on the individual resort pages.
Skis, boots, poles and helmet hire are all included as standard. You’ll usually be issued and fitted with your equipment on the day of arrival.
Yes, all of our ski groups have one Trip Courier designated to them to take care of all the logistics and ensure everything runs smoothly. Your courier may meet you in resort but it’s sometimes possible for them to travel to and from resort with your group.
We have close, established links with all the ski schools in the resorts we offer. In all instances, we can guarantee highly qualified, English-speaking ski instructors who will make sure each student gets the most out of their time on the slopes.
Choosing the right resort should be governed by two main criteria: the skiing and the resort facilities. If your group has younger children or a majority of beginner skiers, then a large ski area isn’t necessary. However, for advanced skiers, the opportunity to ski more pistes will be important.
Younger groups will not need a wide-ranging après program and lots of events can be organised in or near the hotel, including those provided in the complimentary après ski pack. However, adult groups and groups with older children will want to organise some evenings out and for après ski events to be in abundance.