Financial Security

Financial Security

Having operated tours since 1965, we know the industry inside and out and have long-standing supplier relationships.

As well as our experience, we have working knowledge of the Package Travel Regulations which protects our groups when booking multiple tour inclusions with us.

We also regularly monitor the foreign exchange market and FCO guidance to be abreast of changes in government travel advisories and worldwide issues, so that we can act promptly and keep your group both safe and financially secure.

For the latest travel advice from the Foreign & Commonwealth Office, click here.

Financial Security:

  • ABTA Bonded
  • ATOL Licensed
  • Specialist Travel Insurance
  • Continual monitoring of Foreign Commonwealth Office guidance
ABTA – Association of British Travel Agents

Being an ABTA member ensures that in the unlikely event of a tour operator failure, your money is financially protected and can be recouped. If on tour, assistance will be available to ensure the tour can be completed and you are returned home.

The key benefits of ABTA include:

  • Training on Travel Law, Crisis Management, Complaints Handling
  • Destination updates
  • Crisis management support and assistance
  • Industry lobbying
  • Legal advice
  • Independent complaint resolution/arbitration service

Rayburn Tours are ABTA bonded – membership number V025X.
For more information visit www.abta.com

 

ATOL – Air Travel Organisers’ Licensing

ATOL is a legal requirement and, when booking a flight tour, ATOL membership ensures that in the unlikely event of a tour operator failure, your money is financially protected and can be recouped. If on tour, assistance will be available to ensure the tour can be completed and you are returned home.

All flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. When you pay, you will be supplied with an ATOL certificate. Please ask for it and check to ensure that everything you have booked (flights, hotels and other services) is listed on it.

Rayburn Tours hold an Air Travel Organisers License granted by the Civil Aviation Authority – membership number ATOL 3475.

For more information visit www.atol.org.uk

Travel Insurance

For your financial security, you must have insurance when travelling with us, whether it be your own or the insurance we provide through Endsleigh. We highly recommend our insurance due to it being tailored specifically for schools with specialist insurance policies for individual tour types.

If you’re unsure about any aspect of the cover provided, or you or any group member’s circumstances are such that you think the cover will not be valid, please contact us on 01332 347 828 as soon as you become aware of this.

All insurance is a single trip policy (valid only for your booking with Rayburn Tours).

Rayburn Tours are a partner of Endsleigh Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority (www.fca.org.uk/register). Endsleigh Insurance Services Limited. Company No: 856706 registered in England at Shurdington Road, Cheltenham Spa, Gloucestershire GL51 4UE.

Frequently Asked Questions

Organising tours since 1965, you can be assured that there aren’t many questions that we haven’t already been asked. Below is a list of some of our most frequently asked questions.

  • What does our insurance cover us for?

    Our insurance providers offer comprehensive cover to our groups for the duration of their tour and is tailored specifically for schools, with specialist insurance policies for individual tour types. As with any insurance cover it is vital that you read through the terms and conditions and that you declare any relevant information as requested. Please see our insurance page for further information and to see what is covered. For groups opting to take their own insurance, we highly recommend that you read all inclusions and exclusions prior to departure.
  • Is insurance included with my trip?

    Yes, insurance will be included in your school trip quotation as standard unless it is requested not to be. Make sure you check the list of inclusions in your quotation and/or confirmation.
  • How do we make a claim?

    Start by notifying your Tour Co-ordinator of the reason for making a claim, as well as which member of the party the claim relates to. We will issue you with the relevant documentation to support your claim. You will need to forward these documents along with a fully completed claim form to the insurers for your claim to be processed. We will also issue any cancellation refund that may be applicable, please refer to our booking conditions for more information.
  • What happens if flights are operating but we decide we do not want to travel?

    If there has been no official advice against travel, yet your group has opted to cancel, then your cancellation is totally subject to our booking conditions. However, we will always work with you to try and minimise the financial effect and find the best solution for you.

    Period before departure within which written notification is received by Rayburn Tours Ltd:

    70 – 29 days before departure: 75% amount of cancellation charge (expressed as a percentage of the total holiday cost)

    28 – 15 days before departure: 90% amount of cancellation charge (expressed as a percentage of the total holiday cost)

    14 – 1 day(s) before departure 100% amount of cancellation charge (expressed as a percentage of the total holiday cost)

  • What would happen if our flights are delayed or cancelled?

    In the event that your flights are cancelled or delayed by the airline, then the airline will offer us an alternative flight for your group and payment under the delayed departure section of your insurance would be applicable. EU airlines and carriers are subject to the EU Directive regulation 216/2004. Insurance policies do cover delayed flights and in the first instance party leaders would need to call the insurance company for further details.

    For groups travelling with our insurance (provided by Endsleigh Insurance Services Ltd) we would be able to call on your behalf. Delayed cover through Endsleigh Insurance Services Ltd entitles each person to claim up to £100, dependent on the length of delay, which can then be used to offset any additional expenses that may have been incurred.

    We will offer your group continued support via our 24-hour emergency phone; we will liaise with our contacts at the relevant airline and accommodation centres, if necessary, and continue to communicate with you throughout until your flight departs.

  • What happens if, due to indefinite flight cancellations, we have to cancel our tour?

    We would discuss the options with the party leader and school. We are happy to assist you in the rearrangement of your tour at a later date. If this is not acceptable, then between us and your insurance company you would receive a refund.
  • What happens if I wish to cancel due to an act of terrorism?

    If there has been no official advice against travel, yet your group has opted to cancel, then your cancellation is totally subject to our booking conditions (for booking conditions, please see 'What happens if flights are operating but we decide we do not want to travel?'). However, we will always work with you to try and minimise the financial effect and find the best solution for you.

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