Rayburn Tours has been an accredited Investors in People company for over 15 years. Having recently been awarded the Gold Standard for the 6th year running, it is hugely encouraging for both our staff and our customers to know that the company has received this recognition for upholding the very best in people management excellence. We pride ourselves on our superb customer service and a happy workplace means happy customers! We ran a Q&A with Rayburn Tours Director and General Manager, Katie Boyden, to find out a little bit more about what this achievement means for the company.
Why is it important to be a part of Investors in People?
I believe it is extremely important for Rayburn Tours to be part of Investors in People. A key part of the process involves an assessor interviewing randomly selected employees as well as compiling an overview of the business collected from anonymous surveys completed by the entire workforce. A variety of topics are covered including “leading and inspiring people”, “creating sustainable success”, “living the organisation’s values and behaviours” and “developing continuous improvement”. The Investors in People assessment provides us with incredibly detailed and useful feedback which we can then build upon to ensure the company continues to develop and grow.
What does it mean for the company to have achieved Investors in People gold status?
We are extremely proud to hold the Investors in People Gold Standard. Organisations that meet this world-recognised standard reflect the very best in people management excellence. Our employees are the lifeblood of the Company and the managers recognise the importance of looking after, developing and inspiring them in order to achieve success. The Investors in People award recognises this.
In what ways does being a part of Investors in People benefit our clients?
Investors in People focuses on people working together in order to achieve success. Our employees understand and support our vision, mission and values which in turn ensures we offer exemplary customer service and satisfaction.
Hear from some of our staff about their Rayburn Tours journeys…
‘I had worked in sales for 10 years without having any formal training and it was only when I started at Rayburn that I realised how little I knew! Throughout my 4 years at Rayburn, I have had several excellent training sessions which have really helped me develop my sales skills further. It’s also nice that my achievements are still recognised and be told ‘thank you’ and ‘well done’ from my managers’. – Scott Cather, Tour Consultant
‘I’ve been with Rayburn Tours for almost 11 years now, having first joined the company in a split role comprising reception and administration for the concert tours department. Keen to progress, I put myself forward for a couple of internal promotions within my first year or two and whilst I didn’t get the job on that occasion, I was told that I was “one to watch”. A short time afterward, there was an internal restructure of our administrative staff with it becoming a team in its own right and I was promoted to Administration Supervisor. From there, I’ve never looked back! The Directors put their faith in me further still and my role has evolved since, taking on additional responsibilities for other areas of the business. My current job title is “Operations and Customer Relations Manager”, which was created specifically for me and enables me to get involved in the business as required, meaning no two days are ever the same. I feel like I’ve grown with the business over the years and honestly couldn’t see myself working anywhere else!’ – Kelly Wigley, Operations and Customer Relations Manager
We were delighted with the feedback we received following IIP’s assessment and look forward to another year in partnership.
‘Rayburn Tours epitomises all the positive aspects you’d expect from a family run business, its professionalism shines through from the moment you walk into the business. Everyone I met clearly loved their jobs and this passion came through at every intervention. There is a clear focus on the future and I very much look forward to supporting them in their aspiration to be a high performing business. Rayburn Tours Ltd. is a people driven business, led by solid embedded family values and principles which underpin the overall mission and vision. It is clearly ‘leading the way in the group travel market, providing high quality experiences that inspire’, the customer really is king here.’