Cancelled flights – what happens next? Part 2

Oct 01, 2018


Hitting headlines last week was the news that Ryanair had cancelled 250 flights, causing disruption and delay for tens of thousands of passengers across Europe. Strike action is taking place across 6 of Ryanair’s 37 markets in relation to workers conditions – unions want staff to be given contracts in the countries where they live, rather than under Irish law.

Whilst some passengers were notified earlier in the week, around a third of the flights were not cancelled until the day of announcement, giving passengers little to no warning. There’s no doubt about it, it’s a stressful situation that nobody wants to be faced with. With this in mind we thought we’d try to put your mind at ease and answer the question, “what would happen if our flights are delayed or cancelled?”

Matt Clements

Transport Manager

Matt Clements, Transport Manager for Rayburn Tours, started with, “Don’t panic! As an experienced tour operator, we know that communication is key in these situations and that’s why we offer 24-hour support to our groups when travelling. Whether a delay or cancellation occurs during office hours or the middle of the night, you can be sure to have the back up of our team looking after your interests and liaising with airlines on your behalf.”

He went on to say, “In the event that your flights are cancelled or delayed by the airline itself, the airline will offer an alternative flight for your group or a full refund. Our priority is to ensure your group is safe and that your journey can continue as promptly and with as little impact to your itinerary as possible.”

In addition to assisting with the practicalities that a flight delay or cancellation may throw up, we’re also able to help you understand your rights with regards to claiming financial compensation to ensure you’re not left out of pocket. Depending on the cause of the cancellation and/or length of delay, set levels of compensation may be payable by the airline under EU legislation and your travel insurance policy may also provide compensation for delayed departure.

Whilst flight delays and cancellations are completely out of our control, ensuring that your group get the help, financial compensation and alternative travel plans as quickly as possible is – and we won’t rest until the situation is resolved and our groups are on their way!