Book your ski trip with confidence

We want our groups to book with confidence and, having listened to the opinions of many of our longstanding clients, we have made some changes to the way we operate to give this reassurance:

  • Our cancellation and postponement policies are now even more flexible
  • The deposit schedules have more flexibility and can be tailored to your tour
  • We can provide additional help launching your tour and dealing with any tricky questions
  • Increased health and safety measures – all our suppliers will meet the new School Travel Forum safety guidelines as well as any local COVID-19 regulations

 

Rayburn Covid Guarantee

For all Ski Trips Booked Between October 1st and December 31st 2020 for travel in 2022

 


With the disappointment of this year’s Easter 2020 ski season being cancelled and COVID still causing problems, which might now spill into the 2020/21 ski season. We at Rayburn Tours, are looking to the future.

So let’s turn our attention to 2022 and give everyone something to look forward to, safe in the knowledge that there’s an opportunity to cancel and receive a 100% refund at a later date if COVID-19 is still causing issues.

Coach bookings
Have the option to cancel for a 100% refund if, between 15th – 30th June 2021, any of the situations listed below are in place at that time.

British Airways and Jet2 Flight Bookings
For a small non-refundable guarantee payment (approx. £40pp for British Airways and £30pp for Jet2) you have the option to cancel and have all funds apart from the guarantee payment refunded if, between 15th – 30th June 2021, any of the situations listed below are in place at that time.

Low Cost Flight bookings
Have the option to cancel for a 100% refund if any of the situations listed below are in place when your flights have been released (but before we purchase them!).

Situations which would trigger the right to cancel

  • FCDO advising against all but essential travel to your destination
  • Department for Education ban on overnight residentials
  • Arrival quarantine at your destination
  • UK quarantine in place for returning passengers from your destination
  • National or regional lockdown restrictions in the UK which prevent your group from travelling
  • Any form of social distancing regulations which would make group travel unfeasible

So book now, safe in the knowledge that if COVID-19 is still causing problems at a later date, you’ll be able to cancel and receive a refund.

Please see here for full details and terms and conditions.

 

 

Other Ways We Can Help

 


Flexible Deposit Schedules

All our tours are tailor made, so we want to also give the option to tailor make your deposit schedule to best fit your group. If you are worried about asking group members or parents for too much money now then please just talk to us and we’ll see if we can reduce the initial deposit and spread out the payments more to help.

Often doing this is a great way to increase uptake so please give us a call to see how we can help.

 

Additional Help Launching Your Trip

Video Presentations to Parents
Using video calls to host parents evening presentations has been one of the few silver linings to the pandemic:

  • Everyone can clearly see the presentation – no more squinting at a projector screen from the back of the room.
  • More questions – parents are more comfortable typing questions into the chat function on Zoom etc than raising it in front of the group.
  • Missed a bit? No problem – all the video presentations can be recorded.

And all our “usual” assistance:

  • PowerPoint presentations
  • Launch letter templates
  • Generic Health and Safety information

 

Additional Health and Safety Measures

Rayburn Tours is a founding member of the School Travel Forum (STF) and we are passionate about making your trip as safe as possible.

The STF is releasing increased health and safety measure specifically focused on COVID-19.

All our tours will adhere to all STF safety measures in addition to our suppliers complying with the local COVID-19 safety measure at the time your tour departs.

 


FAQs

 

  • What if there is another COVID outbreak will we get a refund?
    If another COVID outbreak results in the FCDO advising against “all but essential travel” to your destination and your departure is imminent (one to two weeks prior to departure) then we would cancel your trip. We would then work with you to either postpone your trip to another suitable date or, if you didn’t wish to postpone, we would issue you with a full refund.
  • How will social distancing work on the coach / plane? How will social distancing effect excursions?
    Social distancing measures are constantly changing and evolving as they react to the changing pandemic conditions. Because of this it is difficult to know exactly what social distancing measures will be in place at a future date. However, please be assured that all local COVID regulations in place at the time of your departure will be followed by all our tours. If, for whatever reason, we are unable to run the trip to local COVID regulations and your departure is imminent (one to two weeks prior to departure) then we would work with you to either postpone your trip to another suitable date or, if you didn’t wish to postpone, we would cancel your tour and issue you with a full refund.
  • What if there is a national lockdown in the UK which prevent your group from travelling?
    If there was a full national lockdown, then it is likely that this would go hand in hand with the FCDO advising a blanket “all but essential travel” directive to all countries. In this scenario, if your departure is imminent (one to two weeks prior to departure) then we would work with you to either postpone your trip to another suitable date or, if you didn’t wish to postpone, we would cancel your tour and issue you with a full refund. In the very unlikely event of a national lockdown and the FCDO still advising that travel is safe then we would work with you to postpone the tour to a later date.
  • What if the Department for Education advice states no overnight trips but the FCDO advice states its fine to travel?
    Like most tour operators, we follow FCDO guidance. If the FCDO travel advice to your destination is “all but essential travel” and your departure is imminent (one to two weeks prior to departure) then we would cancel your trip. We would then work with you to postpone your trip to a suitable date or, if you didn’t wish to postpone, we would issue you with a full refund.

    In the situation where the DfE advise is not to travel but the FCDO say it is ok to travel, then we would not be in a position to cancel your tour because DfE advice against travel would not be enough to force refunds from our suppliers. This situation has happened for many groups who were meant to travel in the Autumn term 2020 and we are working with each group individually to assess their options.

    Most groups in this situation have been working with us to postpone their tour, other have insurance in place to cover the cancellation charges and some have simply asked us to cancel the tour and try and recover as much money as possible from our suppliers to be refunded to them.

 


Still have questions?

We’re here to help, so please get in touch with our team and we’ll answer your questions as quickly as possible. If it takes us a few days to get back to you then please bear with us, but rest assured that we will be in touch as soon as we can.

 


Useful articles…

What did we do when Covid hit?

Future of school travel