Covid-19 and future travel

If you’ve already got a trip booked with Rayburn Tours either later this year or in 2021, then you’re in the right place. If you haven’t booked with us yet, but have questions in relation to the Covid-19 pandemic and our response, then take a look at our Covid Guarantee which offers extra flexible cancellation policies.

“I have a trip booked with you and I have some questions”

 

We understand that it’s an uncertain time for you. And as a party leader, you’ll have questions from yourself, the school and parents that you need answers to.

If you’re due to travel in the next few months then one of our Tour Co-ordinators will no doubt have been in touch by now, but if they haven’t, then don’t worry, they’ll be in touch really soon.

We’ve been working with hundreds of clients whose trips have been affected and we’ve compiled a list of FAQs which will hopefully answer any queries you have.

 

FAQs

 

  • If there is another COVID outbreak, will we get a refund?
    If another COVID outbreak results in the FCDO advising against “all but essential travel” to your destination and your departure is imminent (one to two weeks prior to departure) then we would cancel your trip. We would then work with you to either postpone your trip to another suitable date or, if you didn’t wish to postpone, we would issue you with a full refund.
  • How will social distancing work on the coach / plane? How will social distancing affect excursions?
    Social distancing measures are constantly changing and evolving as they react to the changing pandemic conditions. Because of this it is difficult to know exactly what social distancing measures will be in place at a future date. However, please be assured that all local COVID regulations in place at the time of your departure will be followed by all our tours. If, for whatever reason, we are unable to run the trip due to local COVID regulations and your departure is imminent (one to two weeks prior to departure) then we would work with you to either postpone your trip to another suitable date or, if you didn’t wish to postpone, we would cancel your tour and issue you with a full refund.
  • What if there is a national lockdown in the UK which prevents our group from travelling?
    If there was a full national lockdown, then it is likely that this would go hand in hand with the FCDO advising a blanket “all but essential travel” directive to all countries. In this scenario, if your departure is imminent (one to two weeks prior to departure) then we would work with you to either postpone your trip to another suitable date or, if you didn’t wish to postpone, we would cancel your tour and issue you with a full refund. In the very unlikely event of a national lockdown and the FCDO still advising that travel is safe then we would work with you to postpone the tour to a later date.
  • What if the Department for Education advice states no overnight trips but the FCDO advice states it’s fine to travel?
    Like most tour operators, we follow FCDO guidance. If the FCDO travel advice to your destination is “against all but essential travel” and your departure is imminent (one to two weeks prior to departure) then we would cancel your trip. We would then work with you to postpone your trip to a suitable date or, if you didn’t wish to postpone, we would issue you with a full refund.

    In the situation where the DfE advice is not to travel but the FCDO say it is ok to travel, then we would not be in a position to cancel your tour because DfE advice against travel would not be enough to force refunds from our suppliers. This situation has happened for many groups who were meant to travel in the Autumn term 2020 and we are working with each group individually to assess their options.

    Most groups in this situation have been working with us to postpone their tour, other have insurance in place to cover the cancellation charges and some have simply asked us to cancel the tour and try and recover as much money as possible from our suppliers to be refunded to them.

 


 

Still have questions?

We’re here to help, so please get in touch with our team and we’ll answer your questions as quickly as possible. If it takes us a few days to get back to you then please bear with us, but rest assured that we will be in touch as soon as we can.

Useful articles…

What did we do when Covid hit?

Future of school travel