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Receptionist / Administrator

An exciting role as part of our fantastic team!

The Role

As our busy team continues to grow, we have an exciting opportunity for an experienced and organised Receptionist / Administrator to join us and play a significant role in our vibrant and forward-thinking company.

On completion of your initial training, you will be responsible for our front of house duties.  We know more often than not the excellent customer service we offer starts with the front of house team and we only get one chance at creating that first impression.   With customer satisfaction at the forefront of what we do, you will ensure our customers receive exceptional service, dealing with calls in a polite and professional manner and greeting any visitors with a warm welcome.


The Candidate

You will have previous reception experience along with a professional and polite telephone manner.  You will be a good listener, a confident communicator and have excellent administration skills.

You will have a positive, enthusiastic, pro-active approach and the willingness to be hands-on.

The experiences we create for our customers are unique, we will therefore fully support you in developing your skills and knowledge throughout your employment with us as we equip you with the confidence, ability and expertise to succeed in your role.

Our business has significant plans for future development and growth.  We want to hear from people who believe they will succeed in this environment and are excited about the prospect of being part of the team and helping us grow!


Want to know more about this role?


  • Key Duties include
    • Politely and confidently answering any incoming calls.
    • Greeting visitors with a warm welcome.
    • Dealing with the outgoing mail.
    • General administration duties.
    • Ordering stationery and office supplies.

  • Key skills and experience
    • A confident and polite telephone manner
    • Ability to manage time and co-ordinate priorities effectively
    • Excellent interpersonal, written and oral communication skills
    • Attention to detail
    • Experience of working in a receptionist position.

  • Benefits
    • A basic salary of £20,000 – £24,000 (dependent upon experience)
    • A bonus scheme
    • 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays
    • Contributory workplace pension
    • Healthcare cashback scheme
    • Cycle to Work scheme
    • Flexible hybrid-working programme


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  • Good to know…

    Rayburn Tours is part of the Rayburn Travel Group, made up of three businesses who specialise in creating travel experiences for youth groups. Explore our brands and learn more. They are all based at our HQ in Derby and are essentially one big family – there’s no doubt about it, it’s a great place to work…