Safety & Financial Security

Safety & Financial Security

Since 1965, we’ve been operating international tours that adhere to and exceed our high safety standards.

Your safety is of the utmost importance to us and we monitor the safety aspects of all of our tours to ensure you have a memorable experience for all the right reasons. You can also have peace of mind that your financial security is in the best of hands as we are ABTA bonded, ATOL licensed and offer full travel insurance.

For the latest travel advice from the Foreign & Commonwealth Office, click here.

Gemma Howell Get in Touch With Our Travel Experts
  • ABTA Bonding and ATOL Licensing
  • Safety Management System Policy
  • Generic Risk Management Handbook
  • Crisis Management System
  • School Travel Forum Membership
  • Learning Outside the Classroom Quality Badge
  • Specialist School Travel Insurance Policies

Frequently Asked Questions

Organising tours since 1965, you can be assured that there aren’t many questions that we haven’t already been asked. Below is a list of some of our most frequently asked questions.

  • What do I need to do to ensure safe travel for my group?

    Information is available from your Local Authority on what is expected from party leaders on a school trip. In addition, we are happy to assist you in ensuring that you have all of the necessary information to successfully assess risks and ensure a safe trip for you and your group. Further advice and information can be found on the OEAP National Guidance website.
  • What safety support do you have in place for clients choosing to tour with you?

    At Rayburn Tours we are proud of our continual commitment to safety. Clients who tour with us can be assured that we have the following support services and systems in place: Safety Management System, Generic Risk Management, Crisis Management System, ATOL Licensed, ABTA Bonded, insurance, 24-hour emergency contact system, hotel audits, coach audits and activity audits. 

    In addition, we are a member of the School Travel Forum (STF), giving you the reassurance that all of our trips meet, or indeed exceed, the safety standards required by your school and Local Authority.

  • What are you responsible for?

    The DfE’s guidance for safe travel highlights the need for all those involved with the organisation and running of a tour to work together as a team. This is our aim at Rayburn Tours, to work together with our party leaders to ensure our groups' safety and peace of mind.

  • Do you provide risk assessments for the visits you offer?

    You can download our Generic Risk Management Handbook which will help you complete your risk assessment for your school or Local Authority. The aim of the handbook is to provide all tour leaders with supportive suggestions to help raise awareness to risk, suggest control measures to help mitigate the risk and manage risk pro-actively. For further assistance, please speak to a member of our team who will be happy to help.

  • What should be included in my risk assessment?

    Start by identifying the potential hazards before deciding on the appropriate precautions to minimize the potential risk for your group. Once identified, record your findings and implement the precautions. Specific requirements are available from your Local Authority.
  • Do you provide risk assessments for hotels?

    Rayburn Tours have individual audits which are completed on every hotel/accommodation centre which we use. We are more than happy for you to see this should you wish. Our audits cover fire safety, means of escape and general safety.

  • I am required to complete an Educational Visits (EV) form by our Local Authority and I cannot answer all of the questions?

    We are happy to assist you in completing your EV forms and return them directly to your Local Authority on your behalf, just speak to your Tour Consultant.
  • What does our insurance cover us for?

    Our insurance providers offer comprehensive cover to our groups for the duration of their tour and is tailored specifically for schools, with specialist insurance policies for individual tour types. As with any insurance cover it is vital that you read through the terms and conditions and that you declare any relevant information as requested. Please see our insurance page for further information and to see what is covered. For groups opting to take their own insurance, we highly recommend that you read all inclusions and exclusions prior to departure.
  • Is insurance included with my trip?

    Yes, insurance will be included in your school trip quotation as standard unless it is requested not to be. Make sure you check the list of inclusions in your quotation and/or confirmation.
  • How do we make a claim?

    Start by notifying your Tour Co-ordinator of the reason for making a claim, as well as which member of the party the claim relates to. We will issue you with the relevant documentation to support your claim. You will need to forward these documents along with a fully completed claim form to the insurers for your claim to be processed. We will also issue any cancellation refund that may be applicable, please refer to our booking conditions for more information.
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