Adult Group Concert Tours to Barcelona & Costa Brava

FAQs about this tour

Find the answers to some of our most frequently asked questions.

• Can I talk to Rayburn Tours whilst out on tour?

  Yes, a 24-hour emergency phone number will be provided in your final documents pack and one of our experienced members of staff will be happy to help with any problems you have whilst out on tour.

• What safety support do you have in place for clients choosing to tour with you?

  At Rayburn Tours we are proud of our continual commitment to safety. Clients who tour with us can be assured that we have the following support services and systems in place: Safety Management System, Generic Risk Management, Crisis Management System, ATOL Licensed, ABTA Bonded, insurance, 24-hour emergency contact system, hotel audits, coach audits and activity audits.

  In addition, we are a member of the School Travel Forum (STF), giving you the reassurance that all of our trips meet, or indeed exceed, the safety standards required by your school and Local Authority.

• Do you provide risk assessments for the visits you offer?

  You can download our Generic Risk Management Handbook which will help you complete your risk assessment for your school or Local Authority. The aim of the handbook is to provide all tour leaders with supportive suggestions to help raise awareness to risk, suggest control measures to help mitigate the risk and manage risk pro-actively. For further assistance, please speak to a member of our team who will be happy to help.

• Do your hotels comply with our Local Authority’s guidelines?

  All hotels are audited to standards set by the School Travel Forum (STF), this criteria is based on information and guidance from educational authorities. Whilst local laws and standards have to be taken into consideration, as they may differ from country to country, our standards do not. We are happy to provide copies of our hotel audits should you wish to see them.