Overcoming an Unexpected Challenge
While the trip was a great success, it also demonstrated the importance of having an experienced tour partner when unexpected situations arise.
Shortly before departure, the group’s hotel booking was unexpectedly cancelled, requiring significant changes to accommodation, transport arrangements, and elements of the itinerary. What could have been a major source of stress for staff was quickly resolved thanks to the support of the Rayburn Tours team.
Tour Co-Ordinator Susannah and the team responded immediately, working closely with the school to secure alternative arrangements and adapt plans where necessary. Their proactive approach ensured the trip continued smoothly and minimised disruption for both staff and pupils.

Obviously having the hotel cancelled and then changing the hotel location made for immediate problems with our route planner and itinerary, but Suzannah was able to support us, to change the plans and make different arrangements with hotels and drivers. This was flawless, and Suzannah reacted immediately to our requests. She was very supportive and accommodating.
Jillian MacRae, Alford Academy