School History Trips to Berlin & Krakow

FAQs about this tour

Find the answers to some of our most frequently asked questions.

• Is insurance included with my trip?

  Yes, insurance will be included in your trip quotation as standard unless it is requested not to be. Make sure you check the list of inclusions in your quotation and/or confirmation.

• What would happen if our flights are delayed or cancelled?

  In the event that your flights are cancelled or delayed by the airline, then the airline will offer us an alternative flight for your group and payment under the delayed departure section of your insurance would be applicable. EU airlines and carriers are subject to the EU Directive regulation 216/2004. Insurance policies do cover delayed flights and in the first instance party leaders would need to call the insurance company for further details.

  For groups travelling with our insurance (provided by Endsleigh Insurance Services Ltd) we would be able to call on your behalf. Delayed cover through Endsleigh Insurance Services Ltd entitles each person to claim up to £100, dependent on the length of delay, which can then be used to offset any additional expenses that may have been incurred.

  We will offer your group continued support via our 24-hour emergency phone; we will liaise with our contacts at the relevant airline and accommodation centres, if necessary, and continue to communicate with you throughout until your flight departs.

• What are you responsible for?

  The DfE’s guidance for safe travel highlights the need for all those involved with the organisation and running of a tour to work together as a team. This is our aim at Rayburn Tours, to work together with our party leaders to ensure our groups’ safety and peace of mind.

• Will we have the accommodation centre to ourselves or will we be sharing with other groups?

  Sometimes your group will have sole occupancy, other times you will be sharing with both individuals and other groups. Please ask your Tour Consultant for more information about your chosen accommodation or other accommodation options in the area.