School Language Trips to Granada

FAQs about this tour

Find the answers to some of our most frequently asked questions.

• What are you responsible for?

  The DfE’s guidance for safe travel highlights the need for all those involved with the organisation and running of a tour to work together as a team. This is our aim at Rayburn Tours, to work together with our party leaders to ensure our groups’ safety and peace of mind.

• What would happen if our flights are delayed or cancelled?

  In the event that your flights are cancelled or delayed by the airline, then the airline will offer us an alternative flight for your group and payment under the delayed departure section of your insurance would be applicable. EU airlines and carriers are subject to the EU Directive regulation 216/2004. Insurance policies do cover delayed flights and in the first instance party leaders would need to call the insurance company for further details.

  For groups travelling with our insurance (provided by Endsleigh Insurance Services Ltd) we would be able to call on your behalf. Delayed cover through Endsleigh Insurance Services Ltd entitles each person to claim up to £100, dependent on the length of delay, which can then be used to offset any additional expenses that may have been incurred.

  We will offer your group continued support via our 24-hour emergency phone; we will liaise with our contacts at the relevant airline and accommodation centres, if necessary, and continue to communicate with you throughout until your flight departs.

• Is all of your accommodation audited in advance?

  Yes, all of our accommodation is audited prior to us offering it to a group. The criterion of these audits is governed by the School Travel Forum (STF). It is important to remember that each country is governed by their own standards and laws and these may differ from UK law. However, we require our accommodation to meet our standards as a minimum. We work with the hotels and agents to endeavour to ensure that our standards are met.

• Is insurance included with my trip?

  Yes, insurance will be included in your trip quotation as standard unless it is requested not to be. Make sure you check the list of inclusions in your quotation and/or confirmation.